🔧 When the Shop Quieted Down: How NLP Coaching Transformed Workplace Culture in a Family-Owned Business
By Jackie Potter | Workplace Coach | NLP & ICF Coach
When Maria stepped into leadership of her father’s custom metal fabrication shop, she thought the hard part was behind her.
The paperwork was signed.
The team knew her.
She’d spent years preparing for this role.
The paperwork was signed.
The team knew her.
She’d spent years preparing for this role.
But a few weeks in, she realized something unsettling.
She was holding the title of leader—
but not the room.
She was holding the title of leader—
but not the room.
Changes she introduced were being ignored.
Quotes weren’t submitted through the new system.
Processes quietly reverted to the way they’d “always been.”
Quotes weren’t submitted through the new system.
Processes quietly reverted to the way they’d “always been.”
Her ideas were met with politeness, not participation.
Her voice was heard… but not absorbed.
Her voice was heard… but not absorbed.
And beneath it all, she could feel it:
Loyalty to her father lingered in every corner of the shop—and uncertainty about her place was growing louder by the day.
Loyalty to her father lingered in every corner of the shop—and uncertainty about her place was growing louder by the day.
🧩 What Wasn’t Working
Maria didn’t want to force change.
She didn’t want to fire people or lay down ultimatums.
She didn’t want to fire people or lay down ultimatums.
What she wanted was a shift in culture—one that would help her team transition from what was, to what could be.
But how do you change decades of habit, silence, and unspoken expectations?
She reached out to me—not for training, but for something deeper: NLP-based workplace coaching tailored to leadership transitions. To help create a space for her team to learn how to adapt together.
🧠Why Coaching, Not Consulting
Unlike a consultant, my role wasn’t to analyze and report.
It was to engage the team where they were—with tools that made change feel less threatening and more collaborative.
It was to engage the team where they were—with tools that made change feel less threatening and more collaborative.
Using my background in NLP coaching for workplace teams and ICF-certified leadership coaching, we focused on three key areas:
- Reframing resistance – helping team members view change as something happening with them, not to them.
- Improving language clarity – reducing conflict by encouraging solution-focused communication.
- Anchoring progress – connecting past moments of success to current transitions, reinforcing capability and trust.
And we did this without a classroom or a slide deck.
Just honest, facilitated conversations in the breakroom, between jobs, over coffee.
Just honest, facilitated conversations in the breakroom, between jobs, over coffee.
🔧 What Changed After NLP Coaching for Workplace Culture
As the team learned new ways to communicate and engage with leadership, the shop didn’t just become more efficient—it became more open.
- Staff began asking questions instead of shutting down.
- Feedback was shared without defensiveness.
- Old assumptions gave way to new curiosity.
Maria no longer felt like she was standing outside her own leadership.
She was leading—and they were following.
Not out of obligation, but out of trust.
She was leading—and they were following.
Not out of obligation, but out of trust.
And most importantly, perfection was no longer the goal.
Progress was.
Progress was.
🧰 The Power of ICF-Certified Workplace Coaching for Small Teams
When businesses bring in an NLP-certified workplace coach, not to 'fix' things but to guide cultural transformation—it sends a clear message:
You matter.
We’re building something together.
You don’t need to have all the answers—but you do need to be willing to learn.
We’re building something together.
You don’t need to have all the answers—but you do need to be willing to learn.
That’s what Maria offered her team.
And that’s what changed everything.
And that’s what changed everything.
đź’¬ What Coaching Can Do for Your Team
Whether you’re navigating a leadership transition, a communication breakdown, or just feeling the weight of “things not working like they used to,” coaching can offer more than just tools.
It can offer transformation.
One conversation at a time.
One conversation at a time.
I’m Jackie Potter—Workplace Coach and certified NLP + ICF practitioner.
I help teams move through resistance, clarify communication, and build cultures that aren’t just productive—but respectful, sustainable, and human. Interested in reading the connected LinkedIn Article click here: https://www.linkedin.com/feed/update/urn:li:ugcPost:7319832244578136064/
I help teams move through resistance, clarify communication, and build cultures that aren’t just productive—but respectful, sustainable, and human. Interested in reading the connected LinkedIn Article click here: https://www.linkedin.com/feed/update/urn:li:ugcPost:7319832244578136064/
0 Comments